Here’s a list of handy contact information, so you know who to contact in certain situations and how.
For all general enquiries, please email the elmo team on firstname.lastname@example.org or call us on 020 3488 4500 (Monday to Friday, 9am - 5pm).
General enquires include questions about:
- Making a booking
- Insurance (Use our Emergency Guide for more info on what to do in an accident)
- Maintenance, MOT and servicing
- Road tax and fines
- Home charge point
- Public charging access
Breakdown & Roadside Assistance
If you have broken down and need assistance, please contact the provider linked with your vehicle directly:
MG Assistance (fulfilled by The AA) - 0800 072 3338
Renault Assistance (fulfilled by AXA) - 0800 085 8005 or 0333 202 3005
RAC - 0333 2000 999
If you are unsure who your provider is, please contact us directly.
Contact elmo using the general enquiry details above, if you have a question about including renewable home energy in your car subscription.
(It’s a good idea to quote your elmo customer number on your dashboard here.)
Contact our home energy partner, So Energy, if you have a question about your home energy.
Telephone: 0330 111 5050 (Monday to Friday, 9am - 5pm)
It’s a good idea to quote your So Energy account number (find it on any So Energy email, or log in to your account).