Contact us
Here’s a list of handy contact information, so you know who to contact in certain situations and how.
General
For all general enquiries, please email the elmo team on hello@elmodrive.com or call us on 020 3488 4500 (Monday to Friday, 9am – 5pm).
General enquires include questions about:
- Making a booking
- Insurance (Use our Emergency Guide for more info on what to do in an accident)
- Maintenance, MOT and servicing
- Road tax and fines
- Home charge point
- Public charging access
Breakdown & Roadside Assistance
If you have broken down and need assistance, please contact the provider linked with your vehicle directly:
- MG – 0800 072 3338
- Renault – 0800 169 7985
- Polestar – 0800 051 7863
- Honda – 0800 521 728
- Vauxhall – 0800 55 33 88
- Tesla – 0162 845 0660
- MINI – 0800 777 101
If you are unsure who your provider is, please contact us directly.
Home energy:
Contact elmo using the general enquiry details above, if you have a question about including renewable home energy in your car subscription.
(It’s a good idea to quote your elmo customer number on your dashboard here.)
Contact our home energy partner, So Energy, if you have a question about your home energy.
Email: help@so.energy
Telephone: 0330 111 5050 (Monday to Friday, 9am – 5pm)
It’s a good idea to quote your So Energy account number (find it on any So Energy email, or log in to your account).