Contact us

Here’s a list of handy contact information, so you know who to contact in certain situations and how.

General

For all general enquiries, please email the elmo team on hello@elmodrive.com or call us on 020 3488 4500 (Monday to Friday, 9am - 5pm).

Insurance:

For insurance enquiries:

If you chose to include our fleet insurance policy as part of your subscription, you should contact Zego by phone on 01908 302 023.

If you opted to arrange your own insurance cover, please refer to your policy documents for your insurer’s contact details. (We will have a version saved so ask us if you can’t find your own copy).

Home charge point:

If you have questions about your home charge point, please contact us on hello@elmodrive.com or call us on 020 3488 4500 Monday to Friday, 9am - 5pm).

If we can’t help with the issue, we will then put you in touch with the manufacturer directly.

Home energy:

Contact elmo if you have a question about including renewable home energy in your car subscription.

Email: hello@elmodrive.com

Telephone: 020 3488 4500 (Monday to Friday, 9am - 5pm)

(It’s a good idea to quote your elmo customer number on your dashboard here.)

Contact our home energy partner, So Energy, if you have a question about your home energy.

Email: help@so.energy

Telephone: 0330 111 5050 (Monday to Friday, 9am - 5pm)

It’s a good idea to quote your So Energy account number (find it on any So Energy email, or log in to your account).

Public Charging:

If you have questions about your Polar Plus membership, please contact us on hello@elmodrive.com or call us on 020 3488 4500 (Monday to Friday, 9am - 5pm).