Contact us

Here’s a list of handy contact information, so you know who to contact in certain situations and how.


For all general enquiries, please email the elmo team on or call us on 0330 165 4945 (Monday to Friday 9am – 4pm)

General enquires include questions about:

  • Making a booking
  • Insurance (Use our Emergency Guide for more info on what to do in an accident)
  • Maintenance, MOT and servicing
  • Vehicle Excise Duty and fines
  • Home charge point
  • Public charging access

Press & Media 

For any press or media enquiries, please email



If you have been involved in an accident, you should follow the guidance in our Emergency Guide and let us know about the accident as soon as you can, following the guidelines below.

Reporting an incident

Following an incident, please file a report on our elmo Claims App from your mobile.

This is the easiest way to report an accident and can be downloaded from the Apple App Store (iPhone) or Google Play Store (Android). It provides handy guidance and allows you to easily submit all the information insurance companies require. Once submitted, your report will be sent directly to our claims team who will handle and resolve in a timely manner.

If your vehicle needs recovering out of office hours between 5pm and 9am, you should call our recovery provider direct on 0800 400 655. They will assist you with recovering your car, but you’ll still need to submit a report in the elmo Claims App.

If you’re unable to use the app to submit the claim information, you should send an email with the details to , as soon as possible.

Breakdown & Roadside Assistance

If your car has broken down and you need assistance, you should call elmo Breakdown Assistance on 0333 070 2788. This is operated by our partners who are available 24/7.

You’ll need to: 

  • Tell them the registration of your vehicle
  • Confirm the make/model of your vehicle
  • Confirm your exact location and whether you/your passengers are safe
  • Explain what’s happened

They will be able to help you with your electric car, should you need any roadside breakdown support. If they’re unable to offer assistance over the phone or at the roadside, they will tow your vehicle to the nearest garage, or back to your home.