Contact us

Here’s a list of handy contact information, so you know who to contact in certain situations and how.


For all general enquiries, please email the elmo team on or call us on 0330 165 4945 (Monday to Friday, 9am – 5pm, Saturday 10am – 2pm)

General enquires include questions about:

  • Making a booking
  • Insurance (Use our Emergency Guide for more info on what to do in an accident)
  • Maintenance, MOT and servicing
  • Road tax and fines
  • Home charge point
  • Public charging access


If you have been involved in an accident, please contact our 24/7 accident management service on 020 8185 0505.

You should also follow the guidance in our Emergency Guide and let us know about the accident as soon as possible.

Breakdown & Roadside Assistance

If you have broken down and need assistance, please contact the provider linked with your vehicle directly:

If you are unsure who your provider is, please contact us directly.

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