Contact us

Here’s a list of handy contact information, so you know who to contact in certain situations and how.

General

For all general enquiries, please email the elmo team on hello@elmodrive.com or call us on 020 3488 4500 (Monday to Friday, 9am - 5pm).

Insurance:

For insurance enquiries or if you think you need to make a claim, please email the elmo team on hello@elmodrive.com or call us on 020 3488 4500 (Monday to Friday, 9am - 5pm).

Home charge point:

If you have questions about your home charge point, please contact us on hello@elmodrive.com or call us on 020 3488 4500 Monday to Friday, 9am - 5pm).

If we can’t help with the issue, we will then put you in touch with the manufacturer directly.

Home energy:

Contact elmo if you have a question about including renewable home energy in your car subscription.

Email: hello@elmodrive.com

Telephone: 020 3488 4500 (Monday to Friday, 9am - 5pm)

(It’s a good idea to quote your elmo customer number on your dashboard here.)

Contact our home energy partner, So Energy, if you have a question about your home energy.

Email: help@so.energy

Telephone: 0330 111 5050 (Monday to Friday, 9am - 5pm)

It’s a good idea to quote your So Energy account number (find it on any So Energy email, or log in to your account).

Public Charging:

If you have questions about your Polar Plus membership, please contact us on hello@elmodrive.com or call us on 020 3488 4500 (Monday to Friday, 9am - 5pm).