Contact us

Here’s a list of handy contact information, so you know who to contact in certain situations and how.


For all general enquiries, please email the elmo team on or call us on 020 3488 4500 (Monday to Friday, 9am - 5pm).

General enquires include questions about:

  • Making a booking
  • Insurance (Use our Emergency Guide for more info on what to do in an accident)
  • Maintenance, MOT and servicing
  • Road tax and fines
  • Home charge point
  • Public charging access

Breakdown & Roadside Assistance

If you have broken down and need assistance, please contact the provider linked with your vehicle directly:

MG Assistance (fulfilled by The AA) - 0800 072 3338

Renault Assistance (fulfilled by AXA) - 0800 169 7985

RAC - 0333 2000 999

If you are unsure who your provider is, please contact us directly.

Home energy:

Contact elmo using the general enquiry details above, if you have a question about including renewable home energy in your car subscription.

(It’s a good idea to quote your elmo customer number on your dashboard here.)

Contact our home energy partner, So Energy, if you have a question about your home energy.


Telephone: 0330 111 5050 (Monday to Friday, 9am - 5pm)

It’s a good idea to quote your So Energy account number (find it on any So Energy email, or log in to your account).