Contact us

Here’s a list of handy contact information, so you know who to contact in certain situations and how.


For all general enquiries, please email the elmo team on or call us on 0330 165 4945 (Monday to Friday, 9am – 5pm, Saturday 10am – 2pm)

General enquires include questions about:

  • Making a booking
  • Insurance (Use our Emergency Guide for more info on what to do in an accident)
  • Maintenance, MOT and servicing
  • Vehicle Excise Duty and fines
  • Home charge point
  • Public charging access


If you have been involved in an accident, please contact our 24/7 accident management service on 020 8185 0505.

You should also follow the guidance in our Emergency Guide and let us know about the accident as soon as you can, following the guidelines below.

Reporting an incident

First and foremost, please make sure you and anyone else involved are safe. As soon as you are able, please submit a report via our elmo Claims App which can be downloaded from the Apple or Google Play store. This sends a report straight to our claims team to ensure they can handle your case in an efficient and timely manner.

Breakdown & Roadside Assistance

If your car has broken down and you need assistance, you should call elmo Breakdown Assistance on 0333 070 2788. This is operated by our partners at the RAC who are available 24/7.

You’ll need to: 

  • Tell them the registration of your vehicle
  • Confirm the make/model of your vehicle
  • Confirm your exact location and whether you/your passengers are safe
  • Explain what’s happened

They will be able to help you with your electric car, should you need any roadside breakdown support. If they’re unable to offer assistance over the phone or at the roadside, they will tow your vehicle to the nearest garage, or back to your home.

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