Contact us

Here’s a list of handy contact information, so you know who to contact in certain situations and how.

General

For all general enquiries, please email the elmo team on hello@elmodrive.com or call us on 020 3488 4500 (Monday to Friday, 9am - 5pm).

General enquires include questions about:

  • Making a booking
  • Insurance (Use our Emergency Guide for more info on what to do in an accident)
  • Maintenance, MOT and servicing
  • Road tax and fines
  • Home charge point
  • Public charging access

Breakdown & Roadside Assistance

If you have broken down and need assistance, please contact the provider linked with your vehicle directly:

MG Assistance (fulfilled by The AA) - 0800 072 3338

Renault Assistance (fulfilled by AXA) - 0800 085 8005 or 0333 202 3005

RAC - 0333 2000 999

If you are unsure who your provider is, please contact us directly.

Home energy:

Contact elmo using the general enquiry details above, if you have a question about including renewable home energy in your car subscription.

(It’s a good idea to quote your elmo customer number on your dashboard here.)

Contact our home energy partner, So Energy, if you have a question about your home energy.

Email: help@so.energy

Telephone: 0330 111 5050 (Monday to Friday, 9am - 5pm)

It’s a good idea to quote your So Energy account number (find it on any So Energy email, or log in to your account).