Contact us
Here’s a list of handy contact information, so you know who to contact in certain situations and how.
General
For all general enquiries, please email the elmo team on hello@elmodrive.com or call us on 0330 165 4945 (Monday to Friday, 9am – 5pm, Saturday 10am – 2pm)
General enquires include questions about:
- Making a booking
- Insurance (Use our Emergency Guide for more info on what to do in an accident)
- Maintenance, MOT and servicing
- Road tax and fines
- Home charge point
- Public charging access
Accidents
If you have been involved in an accident, please contact our 24/7 accident management service on 020 8185 0505.
You should also follow the guidance in our Emergency Guide and let us know about the accident as soon as possible.
Breakdown & Roadside Assistance
If you have broken down and need assistance, please contact the provider linked with your vehicle directly:
- Audi – 0800 699 999* or 0330 100 33 74* (mobile)
- BMW – 0800 777 111
- Citroën – 0800 197 2046
- DS – 0800 877 8455 (select Option 6)
- Fiat – 00 800 342 800 00
- Honda – 0800 521 728
- Hyundai – 0800 980 2733
- Jaguar – 0800 246 844
- KIA – 0333 2021827
- Mercedes – 0207 975 7077
- MG – 0800 072 3338
- MINI – 0800 777 101
- Nissan – 0330 123 1231
- Peugeot – 0800 197 2045
- Polestar – 0800 051 7863
- Renault – 0800 169 7985
- Tesla – 0162 845 0660
- Vauxhall – 0800 55 33 88
- VW – 0800 777 192
If you are unsure who your provider is, please contact us directly.
