How to activate your elmoCharge card
If you choose to use our elmoCharge public charge cards, you’ll need to follow these steps to get your card activated. Â
- All new cars will be delivered with an elmoCharge card in the glovebox. For existing subscribers, we will post one to you upon request. Â
- Click for more information about elmoCharge and our partnership with Paua. Â

To activate your card:
1. Complete this short online formÂ
a. Enter your name and email addressÂ
b. Enter your card code (found on the back of the elmoCharge card)Â
c. Upload a picture of the back of the elmoCharge cardÂ
d. Agree to elmo & Paua’s Privacy PoliciesÂ
e. SubmitÂ
2. Your request will be processed by Paua, who will send you a temporary password to login to the Paua App. This will be done within 24 hours, Monday-Friday. Â
3. Download the Paua app via the App or Play Store.Â
4. Enter your email address and temporary passwordÂ
5. You’ll be asked to create a new passwordÂ
6. You’re all set! Â
7. Search the Paua App for your nearest charge point and tap to get charging Â
For lost and stolen
If you misplace or your elmoCharge card is stolen, please contact us on hello@elmodrive.com or 0330 165 4945 so we can deactivate your card and process a replacement. Â
Any Questions?
Call us on 0330 165 4945
Email us at hello@elmodrive.com
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