How to activate your elmoCharge card
If you choose to use our elmoCharge public charge cards, you’ll need to follow these steps to get your card activated.
To activate your card:
1. Complete this short online form
a. Enter your name and email address
b. Enter your card code (found on the back of the elmoCharge card)
c. Upload a picture of the back of the elmoCharge card
d. Agree to elmo & Paua’s Privacy Policies
2. Your request will be processed by Paua, who will send you a temporary password to login to the Paua App. This will be done within 24 hours, Monday-Friday.
4. Enter your email address and temporary password
5. You’ll be asked to create a new password
6. You’re all set!
7. Search the Paua App for your nearest charge point and tap to get charging
For lost and stolen
If you misplace or your elmoCharge card is stolen, please contact us on email@example.com or 0330 165 4945 so we can deactivate your card and process a replacement.