1.1 About public charge points. Public charge points for electric vehicles are owned and managed by different operators. In order to use a public charge point, you need permission of the operator. elmo have a public charging offering which provides access to the Paua Network, consisting of over 20,000 charge points across the UK from partner charge point operators.
1.2. The elmoCharge offering. The elmoCharge membership card is provided as part of our Subscription Services but fees are charged for usage of the network at the rates set by the charge point operators. You do not have to activate the card. If you do choose to activate your card and use the Paua charge point network through your elmoCharge card, then you will be bound by the conditions set out in these
General Terms. 1.3. How it works. If you wish to use your elmoCharge card, then;
(a) you must read Paua Charge Limited’s Terms and Conditions and ensure that you understand and are happy with their terms. You (and the Named Drivers) must abide by those terms; and
(b) once we have accepted your subscription order in accordance with clause 3.6 (Our contract with you), we will arrange to include an elmoCharge card with the delivery of the vehicle, or alternatively send it to your given address by post; and
(c) we will contact you via email, text or phone with instructions on how to active your elmoCharge card through our website or over the phone. By activating your elmoCharge card, you agree for us to create a Paua account on your behalf with the same email address you have registered to your elmo account; and
(d) once your elmoCharge card is activated you will be sent an email from Paua with a temporary password for your charging account and an invitation to download the Paua app; and
(e) you then need to download the Paua app and login using the email address registered to your elmo account and the temporary password provided by Paua. On logging in for the first time, you will be prompted to change your password; and
(f) you will then be able to use the app to locate partner charge points, see the charging status of each charge point, and get directions through your phone to your selected charge point; and
(g) to use the charge point, simple tap your elmoCharge card on the card reader attached to the charge point and follow the instructions on the charge point to begin and end your charging session. All of your historic charge sessions initiated with your chargeCard will be visible from the Paua app. And;
(h) you must return your elmoCharge card at the end of your subscription.
1.4 Cost to use the Paua public charging network. The following fees apply when using your elmoCharge card;
(a) access to the Paua public charging network is provided free of charge with all elmo subscriptions.
(b) The costs of using the elmoCharge card at partner charge point operators will be charged to you on a useage basis. This includes all and any fees incurred at a charge point including charges for electricity, for time spent at the charge point, or any penalties or additional charges.
(c) elmo has no involvement in setting the costs available at each charge point available on the network. You will be charged at the rate set by the charge point operator for the charge point in question, this rate should be clearly visible on the charge point you are using.
1.5.How to pay for public charging. You will be charged for your usage through your elmoCharge card as follows;
(d) All usage of your elmoCharge card, including energy consumed and costs incurred, will be logged on your Paua account. This will be visible from your Paua app when logged in.
(e) elmo will pay Paua for the cost of this charging and then recover the cost from you by billing your elmo account via your normal payment method.
(f) The billing cycles for elmoCharge are every 2 weeks. That means every 2 weeks you will receive an invoice from elmo charging you for your usage on your elmoCharge card over the preceding 2 week period.
(g) The exception to this is where the costs of a charging event are not visible to elmo or Paua due to information transfer delays by the charge point operator. If this occurs, fees for this charging event will be billed to you in a later billing period as and when the charging event becomes visible to us.
(h) You will be able to see a breakdown of all charging costs associated with your elmoCard on the Paua app as well as your elmoCharge invoice which will show itemised line items by charging event.
1.6. Lost, stolen and damaged access cards. If your elmoCharge card is lost or stolen, you must notify us as soon as possible, so that we can cancel it. You will be liable for all costs incurred on your card in the event that it is lost or stolen. If you require a replacement card (for example, because your card is lost, stolen or damaged), let us know and we will order a replacement card for you from the card provider. You will be responsible for the cost of the replacement card.
1.7. Faulty access cards. If your access card is faulty, you must notify us. If the provider considers that the card is faulty and the fault has not been caused by damage or wear and tear (for which they are not liable), they will replace the faulty card free of charge. In all other cases, you will be responsible for the cost of the replacement card.
