Emergency Guide: What to do in a Breakdown or Accident

Road Accidents

If you're been in an accident on the road, here's what to do:

1. Be safe

Make sure that you (and any passengers and/or other members of the public) are safe and then that the vehicle is secure

2. Gather information

  • (If applicable) The third-party driver’s name, contact number and address
  • (If applicable) The third-party driver’s registration and insurance details
  • (If applicable) Names and contact details of any witnesses
  • Any photos of the scene and vehicle

N.B. You should not admit any fault or make any offers or promises etc. to any third party that was involved without first speaking to your insurance provider (see below).

3. Report the accident

Within Office Hours (Mon-Fri: 9am-5pm)

You should report the incident to us as soon as you can on on hello@elmodrive.com or 020 3488 4500. We will work with our insurer to advise you what to do next.

Outside of Office Hours

If the accident has occurred outside of regular office hours, please contact our insurer, NIG, directly on 0800 400655. They are available 24/7 and will be able to assist with incident and recovery process as required.

Breakdowns

1. Be safe

Make sure that you (and any passengers and/or other members of the public) are safe and then that the vehicle is secure.

2. Contact your designated breakdown provider

Our breakdown providers are available to assist 24/7. Just call the provider linked with your car and quote the vehicle’s licence plate. Depending on the circumstances, your vehicle will be fixed on the roadside or towed to the nearest appropriate garage or to your home.

MG Assistance (fulfilled by The AA) - 0800 072 3338

Renault Assistance (fulfilled by AXA) - 0800 085 8005 or 0333 202 3005

RAC - 0333 2000 999

If you are unsure who your provider is, please contact us directly.

3. Let us know

Email us on hello@elmodrive.com or call us on 020 3488 4500, so we can support you as required.

Warning Lights

Mechanically speaking, electric cars are quite simple. So, if your car will still drive, even though a warning light is displayed, your best option is to continue to your destination.

Once you’re safely at your destination, please email us (with a photo of the problem, if possible) on hello@elmodrive.com or call us on 020 3488 4500.

We will work with you to figure out the nature of the problem and then organise for the problem to be resolved as soon as possible.