Emergency Guide

Road Accidents

If you’re been in an accident on the road, here’s what to do:

1. Be safe

Make sure that you (and any passengers and/or other members of the public) are safe and then that the vehicle is secure.

2. Gather information

Following an incident, please collect the information below and send it to claims@elmodrive.com as soon as possible. We will then submit it to our insurer, NIG.

The 3rd party drivers details (if applicable):

• Full name
• Contact number
• Email address
• Address
• Vehicle make/model and Registration number
• Insurance details

Incident Details

• The exact location of the incident
• Photos of the car(s) and location
• Your statement of what happened

Witness Details

• Full name
• Contact number
• Email address
• Address

N.B. You should not admit any fault or make any offers or promises etc. to any third party that was involved without first speaking to your insurance provider (see below).

3. Report the accident

Please contact our 24/7 accident management service as soon as possible on 020 8185 0505.

You should also report the incident to us as soon as you can on on claims@elmodrive.com or 0330 165 4945. We will work with our insurer to advise you what to do next.

Breakdowns

1. Be safe

Make sure that you (and any passengers and/or other members of the public) are safe and then that the vehicle is secure.

2. Contact your designated breakdown provider

Our breakdown providers are available to assist 24/7. Just call the provider linked with your car and quote the vehicle’s licence plate. Depending on the circumstances, your vehicle will be fixed on the roadside or towed to the nearest appropriate garage or to your home.

• Audi – 0800 699 999* or 0330 100 33 74* (mobile)
• BMW – 0800 777 111
  
• Citroen – 0800 197 2046
  
• DS – 0800 877 8455 (select Option 6)
• Fiat – 0208 666 9223
• Honda – 0800 521 728
• Hyundai – 0800 980 2733
• Jaguar – 0800 246 844
• KIA – 0333 2021827
• Mercedes – 0207 975 7077
• MG – 0800 072 3338
  
• MINI – 0800 777 101
• Nissan – 0330 123 1231
• Peugeot – 0800 197 2045
• Polestar – 0800 051 7863
• Renault – 0800 169 7985
• Tesla – 0162 845 0660
• Vauxhall – 0800 55 33 88
• VW – 0800 777 192

If you are unsure who your provider is, please contact us directly.

3. Let us know

Email us on hello@elmodrive.com  or call us on 0330 165 4945, so we can support you as required.

Warning Lights

Mechanically speaking, electric cars are quite simple. So, if your car will still drive, even though a warning light is displayed, your best option is to continue to your destination.

Once you’re safely at your destination, please email us (with a photo of the problem, if possible) on hello@elmodrive.com or call us on 0330 165 4945.

We will work with you to figure out the nature of the problem and then organise for the problem to be resolved as soon as possible.