FAQs

Got a question about electric cars or our subscription service?
Have a read through our FAQs or email hello@elmodrive.com

What is elmo?

How does an elmo subscription compare with renting, leasing and buying?

We don’t think you should have to pay a premium for flexibility. That’s why we combine the affordability of a traditional lease with the flexibility of a subscription (and without any huge upfront payment). After a minimum commitment of 1 month, you can return the car any time with 30 days’ notice. Also, with us – unlike a lease – the advertised monthly price includes insurance, maintenance, breakdown cover and a carbon offset contribution as standard. You can then choose to include a charge point, renewable energy for charging and public charging access, depending on what you need.

What are the benefits of a car subscription?

Simply put, there’s no big deposit to pay, no lengthy contract to get tied into and everything is included in the price, so you don’t have to worry about extra costs or the hassle running your car. It’s convenient, flexible and affordable! Read more about the general benefits of electric cars here.

What cars are available?

We only provide pure electric vehicles. We aim to offer a wide range of makes and models, both new and used, so that anyone can find a car to suit their lifestyle. You can view our available cars here and if you’d like to request a specific car, please email us on hello@elmodrive.com

Who am I getting the car from?

We buy vehicles directly from manufacturers or through our network (for used cars). All our cars are quality and safety checked to the highest standards.

Who can use elmo?

We want as many people as possible to drive an electric vehicle as soon as possible. But for some people the EVs on the market right now will not suit their lifestyles. We encourage people to take our EV Suitability Tool to find out what could work for them. We can also only allow drivers over 25 years old (or 30 for some premium models), who have held a UK/EU full license for at least 3 years (or 5 years for some premium models).

Do you supply a physical car key with car?

Yes! All our cars come with a physical key.

How does elmo work?

What is included in the subscription?

In a word, everything! But only if you want it all. We offer ‘Total Cost of Ownership’ (TCO) subscriptions. This means that included in the monthly price of your vehicle, you also get insurance, maintenance, servicing, breakdown, road tax and carbon offset; you can then choose to include public charging, home charge point and installation, and even the energy (renewable, of course!) required to run the vehicle. If you choose everything, your only cost for the car will be the one payment you make to us each month! But you choose which parts of the bundle work for you.

Can I choose which services I add to my subscription?

Yes of course! We have assembled a selection of market leading partners to create the ultimate electric vehicle bundle. However, we want you to have maximum flexibility, so ultimately, you are in control of your bundle. All the prices you see displayed include the monthly cost of the vehicle, comprehensive insurance, breakdown cover, road tax and a carbon offset contribution. After this you can choose to add on a home charge point, renewable home energy and a public charging membership.

What is Total Cost of Ownership and why is it important?

Total Cost of Ownership is every pound you spend on your car added up: from purchase price to fuel. Electric vehicles have considerable running cost advantages, especially when you don’t buy or lease one (where you have to pay a large upfront cost or deposit) and can benefit from these savings from the first day of driving. ‘Total Cost of Ownership’ is not only convenient for people when budgeting, but it’s also a great way to properly compare the true cost of owning an EV over a diesel or petrol car. So, for us, it’s an important way of spreading the good word about EVs.

Building your Subscription Bundle

Do I need to add a public charging membership?

No, if you’re not likely to use public charging very often, then don’t waste your money! Stick to using your home charger and, if you are caught short on a rare longer trip, just make sure you go to a charger that accepts contactless. Currently the elmo public charging offer covers charge points on the BP Pulse network – the UK’s biggest charging network. If you know you will regularly need to use charge points on other networks, then it may be a good idea to organise your own public charging.

Why should I organise public charging through elmo?

If you decide you do need public charging and that the BP Pulse charging network meets your needs, then we suggest adding it to your subscription bundle. This gives you full access to the UK’s largest charging network of over 8,000 charge points. You can charge for free at any of these charge points, including the rapid charge points that would normally be 15p/kWh on a standard BP Pulse subscription.

Do I need to get a home charge point?

If you have off-street parking, you can arrange to have a smart home charge point installed or, if your car comes with a 3-pin cable, you can charge (quite slowly) using a normal domestic plug socket. A home charge point will charge your car more quickly and safely; and it will also give you the ability to remotely control your charge point, so you can charge when electricity is cheap and green. Otherwise, you will need to rely on your local public charging infrastructure (type your postcode into ZapMap to have a look)

How much is elmo's insurance?

Our fleet insurance is provided by NIG (part of Direct Line Group). We include the cost of insurance in the advertised price of the car subscription.

Can I use my own insurance?

We no longer offer the option to take out your own insurance cover. All subscriptions you see advertised on our website include comprehensive insurance as standard in the price.

Is breakdown assistance included?

Breakdown cover is included as standard in your subscription. You can call the number associated with your car as listed in our Emergency Guide or Contact Page.

On the Road

I've broken down. What should I do?

If you’ve broken down, first make sure the vehicle is in a safe place (if possible), away from the road before leaving the vehicle.  Call the number associated with your car as listed in our Emergency Guide or Contact Page.

Our breakdown partners will either fix the problem on the roadside or will take you either to a repair centre or to your home, depending on the situation.

I've been in an accident. What should I do?

First, make sure that you and any others involved in the accident are safe before doing anything else. If anyone is injured, call the emergency services and follow their advice. If you are unable to move the vehicle to a safe place, then you should call the police so that they can block off the road. Once you and the vehicle are safe, call our Accident Management Service on 020 8185 0505 – they will manage the entire claim and recovery process. For more detailed guidance, have a look at our Emergency Guide.

The car needs repairing. What should I do?

If the car needs repairing, then just give us a call on 0330 165 4945. We can assess the problem over the phone and organise a repair at one of our nearby partner garages. All you need to do is then take the car to the repair centre on the specified day.

Picking up & Returning your Car

Can I collect my vehicle?

At the moment, we only deliver to your address!

Can I have my vehicle delivered?

Yes! The first 50 miles is free and then delivery is priced on a per mile basis. You’ll be able to calculate your delivery fee by entering your postcode during the subscription booking form.

How do I arrange timing for delivery?

We aim to make this process as easy and convenient for you as possible. We will arrange timings with you by email or over the phone, once you’ve made a booking request.

Do I have to carry out an inspection?

Our fleet partners will have inspected the vehicle before it is delivered to you. They will inspect it again upon return to check for damage which will be settled in the final bill. We do advise you to carry out your own inspection and take photos in case they have missed anything.

Can I return the car if I change my mind?

You can change your mind within 14 days of making the initial booking and 72-hours after receiving the car (if you receive it after the 14-day cooling off period has ended). You will just be charged a pro rata amount for the days you’ve had the car. After this cooling off period you’ll need to give us 30 days’ notice to return the car once your minimum 1 month term is up.

If you change your mind and would like to return the car before your minimum subscription term is over, that’s fine – we will recalculate the price based on your new subscription length for the time you have had the vehicle. This means that your final bill will account for the higher rate for all the preceding bills.

Can I return my car in the middle of a monthly cycle?

Yes, no problem! You just have to give us 30 days’ notice to return the car and this can be at any point in the month. Once you’ve let us know that you want to return the vehicle, we will then recalculate your next monthly bill to account for only the days you will use the car in that billing cycle. For all the information about ending your subscription, check out our guide here.

How do I return my vehicle?

When you decide to end your subscription, you’ll need to give us 30 days’ notice. We will then arrange a convenient date to pick up the vehicle from your address. This will be billed at the same rate as our delivery costs and added to your final bill.

Am I responsible for the maintenance of the car?

All our cars are exceptionally well-maintained and will come to you serviced and in excellent condition. It is your responsibility to return the car in the condition you received it. We do, of course, expect there to be some wear & tear from everyday use. You can see full details regarding fair wear & tear here.

Do I need to clean the car before returning it?

Yes please! The car will be valeted before we give it to you; and we’d like it returned in the same condition. If the car is not well-maintained, we may have to charge for valeting in your final bill.

Electric Cars General

What are the benefits of driving an electric car?

The benefits will vary from person to person – that’s why we built our EV Suitability Tool to help each individual see how much they could save. In general, driving an electric vehicle has the following benefits: save money on fuel, save time by charging at home overnight, reduce carbon footprint, enjoy the latest technology, and worry less about breakdowns (EVs are basically just batteries with tyres and brakes!). We wrote a blog article on exactly this question which you can read here

How do I charge an EV?

The cheapest and most convenient way to charge is at home with a home charge point (you can use a normal 3-pin plug, but this is much slower). You can also charge at the fast-growing number of public charge points around the UK. Your car will come with all the cables you need to charge it. Charging is very easy once you get used to it, but we understand that it can be a bit scary to begin with, so we wrote our EV Charging Guide to help.

Are electric cars really greener than normal cars?

Pure electric cars produce ZERO tailpipe emissions (no CO2 or other nasty particulates), but the manufacturing process is still carbon intensive. That’s why a small amount from your monthly subscription fee goes towards carbon offsetting. For more information about this debate, have a read of our blog post here.

Can I get electrocuted by an electric car?

Electric vehicles comply with rigorous health and safety standards. The chances of electrocution are very small as the charge is isolated from contact with people. In the event of an accident, the system may become damaged – you should avoid inspecting the battery until a professional has done so.

Can I drive in heavy rain or when there is flooding?

Electric cars are safe to drive in the rain, in car washes and anywhere else that involves contact with water. As for flooding, it poses as much risk to electric cars as to normal car, so drivers should exercise caution (i.e. better safe than sorry) when choosing to drive through deep water.

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