How it works

How to subscribe to a car with elmo

By subscribing to an electric car on elmo (rather than leasing or buying), you enjoy all the benefits of using your own personal car without the risk and hassle of actually owning it.

There’s no high upfront cost to pay – like when you buy or put down a deposit on a lease – and all the insurance, maintenance and breakdown costs are covered in the price. There’s even a carbon offset donation included too.

And the best bit? You’re not tied into a lengthy lease contract and can hand the car back with just 30 days’ notice.

Making a booking

Choosing a car

We have the UK’s largest range of electric cars on subscription to cater for all budgets and lifestyles. You can view all our available cars here.

We recommend choosing a car which fits your budget, range and size requirements. Our Suitability Tool can help you decide which is the best fit for you.

Top tip: if you see a car listed as ‘coming soon’, you can register interest and we’ll let you know as soon as it is back in stock. 

What you’ll need

Once you’ve selected a car, you’re ready to make the booking. It only takes 5 minutes or so, but to save time, make sure you have the following to hand:

  • Driving licence. We need three clearly legible photos of your licence (front, back and front held by your face)
  • Proof of address. We need this in the form of an online bank statement or utility bill dated within 3 months
  • Additional driver details. If you want to add other drivers to your subscription, you’ll need to invite them with their name, email address and date of birth.

Top tip: before you book, make sure that you’re eligible by reading our eligibility criteria. Sadly, we’ll have to reject your booking if you don’t meet them.

Creating your subscription

Just follow the steps online to build your subscription and make the booking request. On top of the our standard subscription package, you’ll be asked to customise with the following options:

  • Mileage. Our standard package includes 800 miles a month, but you can increase this up to 1,200 a month if you need. 
  • Delivery date. Select when you’d like the car delivered – we’ll confirm this date with you once your booking is approved. 
  • Additional drivers. You can add up to two additional drivers for £10 per month per driver. 
  • Regional surcharge. Certain postcodes (Greater London & West Midlands) are required to pay an extra £30pm to cover the higher costs of maintaining and insuring our fleet in these areas. If you live in these areas, you’ll have to accept this to continue.
  • Optional extras. We offer a number of extras which you can choose to include in your monthly package including a home charge point and public charging access.

Making the initial payment

You’ll be asked for your first month of subscription upfront in order to request the booking. This payment includes a £95 admin fee and any applicable delivery and installation charges as well as your subscription cost. More information on how we treat this payment can be found in our Payments Policy. Subsequent monthly payments are made by Direct Debit from the start of your second month of subscription. We’ll ask you to set up a Direct Debit from your profile once you’ve made the booking.

    Getting approved

    Once you’ve made the initial payment to request your subscription, we’ll carry out the following checks to approve your booking:

    • Driving licence. We’ll make sure your licence meets our insurer’s requirements and we’ll use the DVLA check code you provided to look up your Driving history with the DVLA.
    • Eligibility. We’ll make sure you meet all our eligibility criteria to drive the car you’ve selected.
    • Credit check. We’ll run a soft search on you to make sure your credit profile is acceptable. N.B. we won’t accept you if you have any County Court Judgements.

    You can expect to hear back within 1 working day.

    If we can’t accept your booking, you will receive an email notification and your initial payment will be returned as per our Payments Policy.

    If you pass, you’ll receive an email asking you to confirm the delivery date, time and address.

    Once we’ve confirmed this is okay with our logistics team, we will issue your Subscription Agreement for review and e-signing. We cannot deliver the car to you until this agreement is signed, so please complete this as soon as possible when you receive it.

    Delivery

    Pre-delivery

    On the day of the delivery, you’ll receive a link to track your delivery in real-time. You’ll also receive updates from the delivery driver.

    Inspection

    When the driver has arrived, they will inspect the car for any damage and ask you to sign the inspection report. (When you hand back the car, a similar inspection will take place to assess for any damage that falls ouside of Fair Wear & Tear).

    Handover

    Please have your driving licence or other ID to hand so the driver can confirm they are giving the car to the correct person.

    The driver will show you around the car, explaining its key features and how it works. Once you’ve got the key, you’re all set to start driving.

    During a subscription

    Contact

    For all general enquiries, please email the elmo team on hello@elmodrive.com or call us on 0330 165 4945 (Monday to Friday, 9am – 5pm).

    Charging

    Read our guide or contact us if you have any questions or concerns about charging.

    Accidents & breakdowns

    If you find yourself in an emergency situation, please follow the guidance in our Emergency Guide.

    Maintenance, servicing & tyres

    Please follow the guidance here to keep your car in good condition.

    Referral

    For every friend you successfully refer to elmo, you’ll get £50 credited from your subscription (your friend will get £50 off too). More info here.

    Ending a subscription

    Giving notice

    You can usually end, pause or swap your subscription by giving us 30 days’ notice. Just send a short email to hello@elmodrive.com

    Once we’ve received your notice, we’ll set your current subscription to end 30 days’ later (or on a date more than 30 days away that you have requested). You will be charged up to that date.

    We’ll then ask you to confirm a convenient date for the collection or swap. People usually choose a day as close as possible to their end date, but you can have the car collected sooner if you wish.

    Collection

    The collection driver will arrive on the agreed date and, just like on your delivery day, they will carry out an inspection of the vehicle which they will ask you to sign.

    If you are swapping cars, the driver will handover the new car before inspecting the car being returned.

    Final invoice

    If there is any damage that falls outside our Fair Wear & Tear policy or excess mileage, we will let you know and issue an invoice to recover the costs from you.

    Home Charge Point

    Why get a home charger?

    The cheapest and most convenient way to charge your electric car is at home.

    You can do this using a normal 3-pin plug. But it is much faster and safer to use a specially designed home charging unit.

    That’s why we’ve teamed up with Ohme to provide market-leading home chargers to elmo drivers. Their cutting-edge charge points are smart, stylish and can charge at speeds of up to 7.4kW an hour – that’s adding about 25 miles per hour.

    Home charger installation

    How much does it cost?

    For just £38pm (on a 12-month subscription) or £76pm (on a 6-month subscription), you can rent an Ohme charge point from us. We will also take a £125 fee to cover the installation.

    N.B. Due to the terms of the government grant for home chargers, we can only offer a charger at this rate to people taking out a subscription of at least 6 months.

    How it Works

    If you decide to rent an Ohme home charger with us, this is how it works:

    • Once your subscription is confirmed, we will email you to arrange a date and time for your charge point to be installed and delivered
    • Installation will be carried out on the agreed date and time by a trusted 3rd party engineer
    • The rental cost of your charger will be included in your monthly payment to us

    A bit more about the installation…

    Our one-off fee of £125 covers a standard installation of your new Ohme charge point.

    What’s covered in a standard installation?

    • Once your subscription is confirmed, we will email you to arrange a date and time for your charge point to be installed and delivered
    • Installation will be carried out on the agreed date and time by a trusted 3rd party engineer
    • The rental cost of your charger will be included in your monthly payment to us
    Home charger installation

    About Ohme

    Ohme is the revolutionary way to save money when charging your EV:

    • Automatically chooses the cheapest available electricity, to save you money
    • Charges the exact right amount you need
    • And it’s simple to control from their lovely app

    If you have any questions, drop us a quick email and we’ll help as soon as we can: hello@elmodrive.com

    Public Charging

    Why might you need this?

    The best way to charge your electric car is through your home charge point. But depending on your driving habits, you will likely need to charge on the road too, every now and again. Just like stopping for petrol or diesel, but much cheaper and cleaner!

    How do you access public charge points?

    Public charge points are owned and managed by different operators. To access each, you need the permission of the operator i.e. you need to be a member of their app or own an access fob (though you can now access newer charge points with your contactless bank card).

    It’s actually quite annoying that there’s no universal system!

    What’s the elmo option?

    The leading provider in the UK is BP Pulse which operates the BP Pulse Network of over 9,000 charge points.

    For an extra £10 per month on your subscription, we will add you to our BP Pulse account. You’ll get:

    • an RFID access card (delivered by post or with your car)
    • free charging on their regular network (around half of their charge points).
    • unlimited free charging on their paid network which includes rapid charge points (usually found on motorway routes) which normally cost 45p/kWh with a BP Pulse subscription (so about £13.50 for a full charge on a 30kWh Nissan Leaf)
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