Maintenance & Servicing Guide
Routine servicing and maintenance is included in your all-inclusive elmo subscription – we’ve got you covered. But there’s a few things you should do to help keep your car in tip-top condition.
This guide will walk you through some basic maintenance you should be doing for your electric car, as well as tell you how to arrange a service for your elmo EV and a quick run through of your responsibilities as a subscriber.
Don’t forget, if you need extra support or want to seek advice for anything mentioned below, we’re around Monday to Friday 0900-1700 and Saturdays 1000-1400 for support.
Basic maintenance for your elmo car
We love EVs at elmo and we hope you love yours too. To show that love though, it’s important we all do our bit.
Here’s a few things you need to keep on top of:
How to arrange a service for your elmo car
This will take you to our Service Booking Portal
If you’re on an elmoFlex subscription and are likely to only keep it for a few months, you may not need to arrange a service for your vehicle. But, if you’re with us for the long-haul on elmoSave, you’ll need to get your car serviced.
Here are the steps for booking your elmo car in for a service:
- Enter the registration plate of your elmo car on the portal above
- Confirm the vehicle make and model
- Enter your contact details (name, phone number and email) so our network of dealers can confirm your booking. You can also add secondary contacts if one of your additional drivers is handling the service
- Select Service when prompted to choose what work is required
- You then have the option to choose how you’d like your vehicle service to be arranged. This includes having your car collected from your address and returned to you, dropping the car off yourself, having a courtesy car included while yours is being serviced) or a while-you-wait service. The choice is yours, though they’ll each have different lead times, so do bear that in mind. It’s also worth remembering that your nearest dealership may not offer the service you require (for example, a courtesy car)
- Choose your preferred booking date
- Then submit your booking. The team will be in touch to confirm your service shortly
Our Technical Support team will contact you when your vehicle needs a service. The service indicator in the car will also be up-to-date, so should the light come on before we’ve reached out to you, it’s good to get the car booked in regardless (if nothing else for peace-of-mind).
If you have any questions or concerns about getting your vehicle serviced, email email@example.com and we’ll do our best to help.
Your responsibilities as a subscriber
- If you spot a warning light on your car and you’re not able to resolve it yourself, you must let elmo (or, if instructed, elmo’s vehicle partner) know as soon as possible. This includes if you suspect a mechanical or electrical fault or believe the car is not working the way it should be.
If you don’t inform us then we can’t help you keep your driving experience safe. And, if you return the car without reporting any issues, you may be liable for any damage that has been caused as a result. So, please let us know as soon as you identify or suspect anything unusual – we’re here to help.
- If you encounter a puncture while driving, you should stop the car where safe to do so or take it to your nearest Kwik Fit or Halfords (again, if safe to do so) as soon as possible. These are our preferred suppliers as punctures are not covered as part of your subscription. If there is a local supplier you’d prefer to use, please let us know first.
- Punctures are not covered under your subscription, though we can support you to find your nearest tyre centre if you contact us.
What to do if you’re involved in an accident
If you’re involved in an incident with your elmo car, you should get yourself and the vehicle safe, then view our Emergency Guide and follow the instructions there.
This includes details on how to submit the information through the elmo Claims App, as well as how to inform our insurance company of the incident or get your vehicle recovered out of office hours.
Battery health & charging
Just like your laptop or smartphone, electric cars use lithium-ion batteries. These batteries are proven to be reliable, fast to charge and able to maintain a good battery-health for many years.
The battery health of your EV is how much of its original state-of-charge it’s still able to reach (that’s why a phone that’s 3 years old may no longer last as long on a single charge as it did when it was brand new, because the battery health has deteriorated).
The good news is, there are a few simple things you can do to maintain the battery health of your electric car:
Frequent charges from 0-100% can degrade your car’s battery faster than normal. Keeping the car between 20-80% (so not either extreme of empty or full) will help keep your car’s battery health in good condition.
If you know it’ll be scorching hot outside, park in the shade or in a car park – your passengers will thank you later having not parked in the sun, and so will your EV’s battery. We know this isn’t always possible but, if you have the choice in front of you, choose shade.
Where you can, if you’ve been driving for long periods in very hot weather, let the batteries cool for 10-15 minutes before you plug it in to charge. No immediate damage will be caused either way – it’s just to preserve battery health.
We know you’ll need to use rapid and ultra-rapid chargers every now and then, especially if you’re on a longer journey taking a quick pit-stop for charge (and food-fuel of your own!). But, if you can, avoid relying on the super-fast chargers all the time. Using the slower chargers when you have time, overnight for example, is a really simple way of preserving the long-term life of your car’s battery.
And, finally, electric cars (even when they’re off!) use a small amount of energy to keep the onboard systems ticking over, and the battery in good health. If you leave your EV empty for too long, these systems will stop and it could damage the battery. So, just like you wouldn’t run your old petrol car out of fuel, keep your EV topped up.
Don’t panic! We know this technology is new, but modern electric cars are proven to maintain well over 80% of their original state of charge nowadays, even 8-10 years (and hundreds of thousands of miles) into being used. Tesla, for example, claim their batteries will happily exceed 300,000+ miles of driving before the battery health is seriously different from factory standard. The best bit? This technology is only getting better and better – and you can swap your elmo car regardless.
Tyres & tread depth
Just like any other car, its tyres are its only contact with the road. It’s really important they’re in good condition to help keep you safe and, also, efficient.
Our responsibility in covering the tyres on your EV is fair wear and tear that meets the BVRLA standard. This means that you are responsible should you encounter a puncture.
Go forth and enjoy driving electric. We hope you found this helpful – if you need anything, just reach out to the team.
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