Maintenance & Servicing Guide


What to do to maintain your elmo car

Routine servicing and maintenance is included as standard in an elmo subscription.

This means that essential servicing and maintenance should be arranged and paid for by elmo or elmo’s vehicle partner.

To do this and ensure that you have a great, safe experience in your car, we will need a few things from you too.

Your responsibilities as a driver:

You must let elmo, or, if instructed, elmo’s vehicle partner, know as soon as possible if a warning light appears on the dashboard, if you suspect a mechanical fault or believe the car is not working the way it should be.

If you don’t inform us then we can’t help you keep your driving experience safe. And if you return the car without reporting any issues, you may be liable for any damage that has been caused as a result, so please let us know as soon as you identify or suspect anything unusual.

We will schedule and pay for the servicing. But we may need you to travel to a local garage to drop off the car. In some circumstances, the car may even need to be returned to the vehicle partner.

In some cases, we may ask you to pay for the repairs and we will reimburse you.

It’s your responsibility as a driver to report any incidents to us in a timely manner. The easiest way to do this is to make a report on our elmo Claims app. This can be downloaded from the Apple or Google Play store.

You will also be responsible for maintenance of:

  • Windscreen washer fluid
  • Windscreen wipers
  • Exterior and interior cleanliness
  • Charge level
  • Tyre damage (including but not limited to punctures and sidewall damage)
  • The general condition of the car while under subscription

Breakdown recovery is included in your subscription, but any callouts made which are not related to a mechanical fault will be payable by you. If you are unsure whether to use our breakdown service, contact us ( or 0330 165 4945) and we will be able to assist you.

We endeavour to make sure you have as few issues with car maintenance as possible. For longer subscriptions, it is likely that the car may need to be serviced and checked over during your booking.

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