Maintenance & Servicing Guide

 

What to do to maintain your elmo car

Routine servicing and maintenance is included as standard in an elmo subscription.

This means that essential servicing and maintenance should be booked through the Service Booking Portal. 

This will allow you to choose when you’d like your elmo car serviced. Our Fleet team will be in touch when you need to book your service.

Your responsibilities as a driver:

You must let elmo, or, if instructed, elmo’s vehicle partner, know as soon as possible if a warning light appears on the dashboard, if you suspect a mechanical fault or believe the car is not working the way it should be.

If you don’t inform us then we can’t help you keep your driving experience safe. And if you return the car without reporting any issues, you may be liable for any damage that has been caused as a result, so please let us know as soon as you identify or suspect anything unusual.

We will schedule and pay for the servicing. But we may need you to travel to a local garage to drop off the car. In some circumstances, the car may even need to be returned to the vehicle partner.

In some cases, we may ask you to pay for the repairs and we will reimburse you.

Your responsibilities in an incident:

If you’re involved in an incident with your elmo car, you should get yourself and the vehicle safe, then view our Emergency Guide and follow the instructions there.

This includes details on how to submit the information through the elmo Claims App, as well as how to inform our insurance company of the incident or get your vehicle recovered out of office hours.

You will also be responsible for maintenance of:

  • Windscreen washer fluid
  • Windscreen wipers
  • Exterior and interior cleanliness
  • Charge level
  • Tyre damage (including but not limited to punctures and sidewall damage)
  • The general condition of the car while under subscription

Breakdown recovery is included in your subscription, but any callouts made which are not related to a mechanical fault will be payable by you. If you are unsure whether to use our breakdown service, contact us (hello@elmodrive.com or 0330 165 4945) and we will be able to assist you.

We endeavour to make sure you have as few issues with car maintenance as possible. For longer subscriptions, it is likely that the car may need to be serviced and checked over during your booking.

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